• Finance And Business 23.08.2018 Comments Off on Complaint Management Excellence Creating Customer PDF 5414ce7bd

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    by Sarah Cook : Complaint Management Excellence: Creating Customer Loyalty through Service Recovery

    ISBN : #0749465301 | Date : 2012-06-15

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    PDF-e768f | Across the global economy, customers’ expectations are continually rising but many companies fail to deliver against those expectations. With the rise in social media, customers are becoming more vocal in expressing any dissatisfaction, which can both lose existing customers and alienate potential new ones.Consultant Sarah Cook provides practical advice, tools and techniques for managers to manage… Complaint Management Excellence: Creating Customer Loyalty through Service Recovery


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  • Finance And Business 23.08.2018 Comments Off on Kommunikation Rechnernetzen Anwenderorientierte EinfBChrung Betriebssysteme PDF Dc52ae294

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    Kommunikation in Rechnernetzen: Eine anwenderorientierte Einführung in Betriebssysteme und Netzwerke (German Edition) PDF




    by Eduard Gabele : Kommunikation in Rechnernetzen: Eine anwenderorientierte Einführung in Betriebssysteme und Netzwerke (German Edition)

    ISBN : #3540545611 | Date : 1991-10-24

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    PDF-8b19d | Dieses Lehrbuch liefert eine Einf}hrung in die Kommunika- tionsm|glichkeiteninnerhalb von homogenen und heterogenen Rechnernetzen, vor allem im betrieblichen Bereich. Neben den Grundlagen der g{ngigsten “Personal Computer”-Betriebs- systeme DOS, OS/2 und Unix und deren korrespondierenden Benutzeroberfl{chen Windows, Presentation Manager… Kommunikation in Rechnernetzen: Eine anwenderorientierte Einführung in Betriebssysteme und Netzwerke (German Edition)


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  • Finance And Business 23.08.2018 Comments Off on Organizational Behavior Student MyManagementLab Assessment PDF Daaf13a0c

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    by Stephen P. Robbins : Organizational Behavior, Student Value Edition, NEW MyManagementLab with Pearson eText, and Self Assessment Library 3.4

    ISBN : #0133079260 | Date : 2012-08-25

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  • Finance And Business 22.08.2018 Comments Off on Impact Political Action Movement Strength PDF 90b371032

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    The Impact of Political Action on Labour Movement Strength: Trade Union Revitalisation in Africa PDF




    by M. Oyelere : The Impact of Political Action on Labour Movement Strength: Trade Union Revitalisation in Africa

    ISBN : #1137341211 | Date : 2013-11-20

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    PDF-54026 | In light of the decline of trade union membership and the role TU are expected to play in industrial relations, this book explores the consequences of government action and the economic policies on TU membership, investigating the forms of political action undertaken by TU and reviewing the conditions under which these actions succeed or fail…. The Impact of Political Action on Labour Movement Strength: Trade Union Revitalisation in Africa


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  • Finance And Business 22.08.2018 Comments Off on Technological Communities Networks Innovation Organizations PDF 0099e069b

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    by Dimitris G. Assimakopoulos : Technological Communities and Networks: Triggers and Drivers for Innovation (Routledge Studies in Technology, Work and Organizations)

    ISBN : #0415334802 | Date : 2007-06-11

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    PDF-31346 | The first book to analyze how new technologies are emerging against a background of continuing globalization of research and development activities. This unique book explores how technological communities and networks shape a broad range of new computer based technologies in regional, national and international contexts. Offering a critique of existing organizational and business models, Assimakop… Technological Communities and Networks: Triggers and Drivers for Innovation (Routledge Studies in Technology, Work and Organizations)


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  • Finance And Business 22.08.2018 Comments Off on Intellectual Capital Navigating Business Landscape PDF 3ef2530a5

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    Intellectual Capital: Navigating the New Business Landscape PDF




    by Johan Roos : Intellectual Capital: Navigating the New Business Landscape

    ISBN : #1349144967 | Date : 1997-01-01

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    PDF-83207 | Intellectual Capital refers to one of the most important sources of business advantage – the knowledge within the organisation of how to create value for customers. This is reflected in the transformation of society into knowledge work and the increasing difference between the book value and the market value of companies. This book addresses the issue of how to develop a system for visualising an… Intellectual Capital: Navigating the New Business Landscape


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  • Finance And Business 22.08.2018 Comments Off on Designing Best Call Center Business PDF 58bb537b9

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    by Brendan B. Read : Designing the Best Call Center for Your Business, 2nd Edition

    ISBN : #1578203139 | Date : 2005-01-04

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    PDF-2b1ac | Designing the Best Call Center for Your Business examines all key aspects of opening and expanding a live agent call center, with in-depth coverage on facilities and workstation design; site selection, including communications and power backups; f… Designing the Best Call Center for Your Business, 2nd Edition


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  • Finance And Business 21.08.2018 Comments Off on American Caribbean Perspectives Development Relations PDF 14f60feda

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    Latin American and Caribbean Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations) PDF




    : Latin American and Caribbean Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)

    ISBN : #1137404302 | Date : 2014-12-10

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    PDF-69849 | The National Perspectives on the Development of Public Relations: Other Voices series is the first to offer an authentic world-wide view of the history of public relations. It will feature six books, five of which will cover continental and regional groups. This book in the series focuses on Latin America and the Caribbean…. Latin American and Caribbean Perspectives on the Development of Public Relations: Other Voices (National Perspectives on the Development of Public Relations)


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  • Finance And Business 21.08.2018 Comments Off on Knowledge Enterprise Manufacturing International Communication PDF Bfefa5455

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    Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management: Proceedings of PROLAMAT 2006, IFIP TC5, International … in Information and Communication Technology) PDF




    : Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management: Proceedings of PROLAMAT 2006, IFIP TC5, International … in Information and Communication Technology)

    ISBN : #0387344020 | Date : 2006-05-26

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    PDF-a2565 | This volume contains the edited technical presentations of PROLMAT 2006, the IFIP TC5 international conference held on June 15-17, 2006 at the Shanghai University in China. The papers collected here concentrate on knowledge strategies in Product Life Cycle and bring together researchers and industrialists with the objective of reaching a mutual understanding of the scientific – industry dichotomy,… Knowledge Enterprise: Intelligent Strategies in Product Design, Manufacturing, and Management: Proceedings of PROLAMAT 2006, IFIP TC5, International … in Information and Communication Technology)


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  • Finance And Business 20.08.2018 Comments Off on Making Compelling Business Case Decision Making PDF 8118e59c5

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    Making the Compelling Business Case: Decision-Making Techniques for Successful Business Growth PDF




    by W. Messner : Making the Compelling Business Case: Decision-Making Techniques for Successful Business Growth

    ISBN : #1137340568 | Date : 2013-11-22

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    PDF-9631d | Providing the necessary background information and hands-on tools to build compelling business cases, this book will increase the reader’s capability to champion new business development ideas, take them to senior management, and facilitate the decision process by understanding the key theories and practices of finance and corporate investments…. Making the Compelling Business Case: Decision-Making Techniques for Successful Business Growth


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